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Novitee established Adaptech in 2015, with the main goal to upskill workers as Singapore heads into the fourth industrial revolution—also known as Industry 4.0. As industries are starting their digitalization transformation, it is imperative for workers to upskill themselves to ride the wave of Industry 4.0.
Committed to upskilling workers, Adaptech is a specialized Worker 4.0 training academy. Through our wide array of courses taught by experienced trainers, we’re here to equip industry professionals with the Adaptive, Technological and Technical skills to be Industry 4.0 ready.
Strategic Execution for Front Line Staff
Ideal for front-line and operations staff in understanding how to elevate customer value and be an effective team-player.
Workshop Introduction
Singapore's F&B industry have always been competitive and customers' expectations for the service provided by businesses have been swiftly increasing.
In order to stand out and keep up with the race, it is important to provide customers with the best and effectively manage conflicts that are bound to occur. Providing quality customer service also requires efficient operations and communication with employees so that they understand how they can best contribute as a team-player.
To continually delight customers, organizations need to adopt a user-centric approach to customer service and experience to intimately understand what truly delights or frustrates them.
This workshop aims to align frontline employees with the company's business strategy and equip them with the necessary skills and knowledge needed to be a valuable team-player and provide positive customer experiences.
Workshop Objectives
Unravel foundational business strategies
Execute fundamental business objectives
Master the psychology of customers to optimise customer satisfaction
Grasp how to efficiently manage conflicts with customers
Understand self-awareness and self-regulation of one’s emotions
Learn how to be an effective team-player
Workshop Outline
Fundamental Business Strategy
Basic F&B Marketing Strategy
Customer Psychology
Conflict Management with Customers
Customer Service
Personal Emotional Intelligence
Efficient Teamwork
Teamwork Competencies
High-Performing Outlet
Happiness & Motivation in the Workplace
Strategic Execution for F&B Masterclass
Ideal for PMETs, front-line and operations staff seeking to enhance their knowledge on how to strategically grow an F&B business.
Workshop Introduction
Singapore has a hyper competitive F&B industry. For any F&B business, we are faced with not only competition from other F&B brands, but also competition from indirect competitors like Food Delivery platforms.
To exacerbate this, all F&Bs face 3 jarring cost pressures: an ever-increasing rent, limited and expensive labour and high food cost.
These cost pressures erode an F&B's profitability amidst a very challenging F&B landscape. With the recent Covid-19 situation, things are made worse. This can be seen through the empty seats and multiple-closing of F&B outlets.
This is where we come in. In this 1-day masterclass, Adaptech will impart you insights and methods into managing your F&B business. With our expertise from having worked with hundreds of F&B brands and doing industry-wide research, we will not only share best practices and key metric, but also equip you with the necessary skills needed for your F&B to flourish.
Workshop Objectives
Implement effective strategies to grow your F&B profitability
Apply psychology, data and marketing to differentiate yourself from competitors
Understand key metrics and best practices in order to scale your business
Map out your strategic vision and execution roadmap for the next 2 years
Build a high performing management and operation team
Workshop Outline
Introduction
Business strategies to charter growth
Creating a competitive advantage
Branding
Marketing Strategies
Leadership
Operation Efficiencies
Technology
Strategic Execution Canvas
Let's work together
We’d love to hear from you! Send us a message using the form, or email us at profits@novitee.com.
Receive our exclusive F&B case study of a top brand in Singapore when you contact us today.
